Online and off-line privacy is constantly evolving and Epoch plans to take all reasonable efforts to maintain up to date and effective privacy standards and practices. You may also contact us at firstname.lastname@example.org with any questions or concerns that you
Epoch is committed to respecting your privacy and recognizes the need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. In order to provide payment processing, billing,
customer service and fraud detection services (collectively "Services"), Epoch collects and uses your Personal Information.
If you choose to provide us with your Personal Information through our website ("Website") and/or through documents provided during your initial account setup and at any point thereafter, we may transfer your Personal Information within Epoch (its
if, in connection with the above, we transfer your Personal Information from your country to other countries. In other words, our goal is to provide protection for your Personal Information no matter where that Personal Information is collected,
transferred, or retained.
To protect your privacy, we have adopted the following principles:
- Accountability for Onward Transfer
- Data Integrity & Purpose Limitation
- Recourse, Enforcement & Liability
Information Collection and Use
You may access and browse our Website without disclosing any Personal Information. However, if you attempt to retain Epoch's Services for your websites and/or to purchase a product or service online, Epoch may request that you voluntarily supply it
with Personal Information. Personal Information we collect and how we use it is as follows:
- When you sign up or use our Services, we ask for your personal information so that we can provide you with our Services. If you are a customer purchasing a product or service online using our Services, you may be required to provide your name,
credit or debit card number, card expiration date, card verification code (CVV), bank account number, address, username/password and/or email address. If you are a merchant or an affiliate of an Epoch merchant attempting to retain our Services for
your websites, you may also be required to provide your personal address, your business details, and a government-issued identification number (for example, social security number or taxpayer identification number for U.S. residents). We may also ask
you to send us additional documentation or to answer additional questions to help verify your information.
Information obtained from third parties
- In order to protect you from fraud or other misconduct, we may obtain information about you from third parties to verify the information you provide. For example, we may use card authorization and fraud screening services to verify that your credit
or debit card information and address match the information that you provided to us. Also, for merchants, we may obtain information about you and your business from a credit bureau or other sources such as public records or private business
- When you use our Services to purchase a product or service online, we collect information about each transaction, including the transaction amount, a description of the goods or services being purchased, your name, username/password and the payment
- When you use our Services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, the date and time of your
request and one or more cookies that may uniquely identify your browser.
- When you send e-mail or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.
materials or advertisements. If you are a merchant or an affiliate of an Epoch merchant, you may from time to time receive from us important updates about our Services. If you are an affiliate of an Epoch merchant, you may also receive from us
important updates about services of the Epoch merchant(s) for which you are an affiliate. If you are a customer, you may receive from us order/cancellation e-mail confirmations that are automatically generated whenever an order/cancellation is placed
through us and that confirm your purchase or cancellation with important details about your purchase or cancellation, including but not limited to, product purchased/cancelled, order/cancellation date, username/password and our customer service toll
free telephone number that may be used for any inquiries about the purchase/cancellation.
We ensure that your Personal Information will not be disclosed to anyone other than:
Epoch's affiliated merchant banks and credit card associations in order to process a payment and provide our Services to you;
Epoch's merchant(s) from which you have purchased a product or service online using our Services;
Law enforcement, government officials, or other third parties when (a) we are compelled to do so by a subpoena, court order or similar legal procedure; (b) we need to do so to comply with law; or (c) we believe in good faith that the disclosure of
Personal Information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our agreement(s);
Other third parties with your consent or direction to do so.
You may choose whether or not to provide Personal Information to us. If you choose not to provide the Personal Information we request, you can still visit most of Epoch's Website, but you will be unable to purchase a product or service online, setup
an account with us and/or use our Services for your websites. If you choose to have a relationship with us, such as a contractual or other business relationship, you will be required to provide Personal Information in connection with such
Accountability for Onward Transfer
When we transfer Personal Information to a third party we will ensure that our agreement with the third party provides that such Personal Information may only be processed for limited and specified purposes consistent with the consent you provided
and that the third party will provide the same level of protection as the Privacy Shield Principles and will notify us if it determines that it can no longer meet this obligation. In cases of onward transfer to third parties of data of EU
individuals, we are potentially liable.
We have implemented security policies, rules and technical measures to protect the Personal Information that we have under our control from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction or accidental
loss. Epoch utilizes HTTP Secure (HTTPS) and/or Transport Layer Security (TLS) when receiving and transmitting information electronically.
We protect Personal Information by maintaining physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access
controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.
Finally, your Personal Information is disposed by shredding paper records and by the use of the shred tool that ensures that any and all electronically stored files are permanently removed from hard disks and any other electronic media which are then
also physically destroyed before being disposed.
Data Integrity & Purpose Limitation
We will take reasonable steps to ensure that all personal information that we collect is accurate, complete, current and reliable for its intended use and purpose which may include those that reasonably serve payment processing, customer relations,
compliance and legal considerations, auditing, security and fraud prevention, preserving or defending our legal rights or other reasonable uses in this context. You may send updates, corrections, and requests to remove your Personal Information to
email@example.com and we will make reasonable efforts to incorporate the changes in your Personal Information that we hold as soon as practicable. We will retain your Personal Information only for as long as it is necessary for purposes as identified
You may inquire about your Personal Information being held by Epoch by sending an email to firstname.lastname@example.org. Upon meeting certain security measures, Epoch shall provide you with a copy of the Personal Information that it keeps about you. Prior to
completing your request, Epoch may require that you provide us with certain items as a proof of your identity. Epoch reserves the right to refuse a request where the burden or expense of providing access would be disproportionate to the risks to your
privacy or where the rights of persons other than You would be violated.
Recourse, Enforcement & Liability
In compliance with the EU-US Privacy Shield Principles, we are committed to investigate and expeditiously resolve complaints about your privacy and our collection or use of your Personal Information. Epoch uses the self-assessment method of
verification of compliance and is subject to the enforcement authority of the US Federal Trade Commission.
We have further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to JAMS, an independent dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint
regarding our compliance with the EU-US Privacy Shield Principles or if your complaint is not satisfactorily addressed, please visit https://www.jamsadr.com/eu-us-privacy-shield to file a complaint.
If you do not receive a timely acknowledgment of your complaint regarding our compliance with the EU-US Privacy Shield Principles from JAMS or if your complaint is not satisfactorily addressed through JAMS, you may complain to the US Department of
Commerce through the EU Data Protection Authority in the country in which you reside.
If you do not receive a timely acknowledgment of your complaint regarding our compliance with the EU-US Privacy Shield Principles from the US Department of Commerce or if your complaint is not satisfactorily addressed through the US Department of
Commerce, you may invoke arbitration with the Privacy Shield Panel to determine whether we have violated our obligations under the EU-US Privacy Shield Principles. For more information about the arbitral model, please review Annex 1 available at
Epoch uses "cookie" technologies on some portions of Epoch's Website. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our Website. Epoch does not collect any
personally identifiable information about your online activities over time and across third-party websites or online services.
We have no access to information collected by third parties' cookies and third parties have no access to information collected by ours.
Any websites displayed to you by our Website as Internet search results or linked to Internet search results pages provided to you by our Website have been developed by third parties over which Epoch exercises no control. Such websites may send their
own cookies to end users, collect data, or solicit personal information from you. Epoch is not responsible for the privacy practices or the content of such websites, including such websites' use of any information collected when you are directed to
or click through to such websites. Even though such information might not identify you personally, we strongly encourage you to become familiar with the privacy practices of those websites.
Epoch complies with the EU-US Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from European Union member countries. Epoch has certified that it adheres to
and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program and to view our certification page, please visit
U.S. Department of Commerce's EU-U.S. Privacy Shield website.
*Not applicable to Epoch's European subsidiary
Epoch does not request, or knowingly collect Personal Information from children under the age of 13. Epoch does not give children the ability to post messages or otherwise distribute information about themselves through our Website or through any
This page was last updated on 2016-08-01. We may change this statement from time to time, so please check periodically.