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   BILLING FAQ's
    Here if you need us
 
Welcome to Billing FAQ's. Our support team has assembled a number of the frequently asked questions. If you do not find your question on this list, please click on the "Billing Contacts" tab.
 
What is Internet Billing Support?
What is a Member or Subscription ID?
I don't remember my password. How can I retrieve it?
How do I cancel my membership or subscription?
I already canceled my membership or subscription. Why did I get billed again?
Can I reactivate my canceled membership or subscription?
I only purchased a trial membership or subscription. Why are you still billing me?
Can I view information on the membership or subscription that I purchased?
I was issued a credit. How long will it take for a credit to appear on my statement?
What happens if my credit card expires (will expire soon) or my credit card number has changed?
What happens if my billing address, email address, or other contact information has changed?
Why was my credit card / debit card declined?
What payment options does Epoch accept?
Will the website I purchased appear on my statement?
I have a question which has not been answered by the FAQ's. What do I do?
 
 
 
   ANSWERS
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What is Internet Billing Support?

Internet Billing Support provides customer service for thousands of websites 24 hours a day, 7 days a week. You may contact us for all billing inquiries, technical problems with accessing/viewing website content, password assistance or just to cancel your membership/subscription.

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What is a Member or Subscription ID?

A Member or Subscription ID is a unique identifying number that corresponds to the membership/subscription that you have purchased. You will receive your Member/Subscription ID immediately after the purchase of a membership/subscription via the e-mail address that you provided on the payment page. You should always maintain a record of your Member/Subscription ID and should use this number in any correspondence with a Billing Support Representative. With this number a Billing Support Representative can view your membership/subscription history, the time it was purchased, the charges made, as well as the payment information used for the purchase.

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I don't remember my password. How can I retrieve it?

If you require a password to access a website for which you have purchased a membership/subscription, you may use our Personal Purchase Finder to retrieve it. Your password was also e-mailed to you at the time of the purchase. If your password has ceased working please use the purchase finder to refresh it, click HERE. If this does not work, please contact us click HERE.

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How do I cancel my membership or subscription?

Please click HERE to cancel a membership or subscription. You will receive an e-mail to the address you entered upon purchase confirming that your membership/subscription has been canceled and that you will no longer be billed. If you cannot use the form due to insufficient information, please contact us click HERE with your Member/Subscription ID so that we can locate your membership/subscription and cancel it.

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I already canceled my membership or subscription. Why did I get billed again?

Please check your email for a confirmation of the canceled membership or subscription. It will verify the final date and amount you were billed. If you have additional questions, please contact us click HERE.

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Can I reactivate my canceled membership or subscription?

In some cases it may be reactivated. Often times it is easier to simply place another order at the same website. Please contact us click HERE, if you would like the membership/subscription to be reactivated.

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I only purchased a trial membership or subscription. Why are you still billing me?

All trial memberships/subscriptions convert to monthly memberships or subscriptions if not canceled within the specified trial period. Please check the terms and conditions of the website from which you have purchased a trial membership/subscription to verify the trial period and the recurring billing process.

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Can I view information on the membership or subscription that I purchased?

Yes, please use the Personal Purchase Finder or please contact us click HERE.

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I was issued a credit. How long will it take for a credit to appear on my statement?

It may take up to 5 business days for the credit to appear on your statement.

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What happens if my credit card expires (will expire soon) or my credit card number has changed?

Please contact us click HERE with the information that needs to be updated.

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What happens if my billing address, email address, or other contact information has changed?

Please contact us click HERE with your Member/Subscription ID and your new information and we will update your information within 24 hours. You will receive an email confirming the update.

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Why was my credit card / debit card declined?

There could be a number of reasons why your card was declined. Please use a different card to place the order or please contact us click HERE, if you have additional questions.

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What payment options does Epoch accept?

Epoch accepts all major credit and debit cards such as Visa, Master Card, Discover, JCB, Switch and Solo, Carte Bleu, Maestro, Visa Debit, Visa Electron, Master Card Debit, Delta and Diners Club.

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Will the website I purchased appear on my statement?
No, your statement will not show the name of the website. Epoch.com is the merchant that will appear on your statement.

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I have a question which has not been answered by the FAQ's. What do I do?

If you have any further questions, please contact us click HERE.

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