Does your billing statement refer to Epoch.com? If so, please use the form below to view your purchase details. Please feel free to contact us, should you need any help. We offer live chat, email and phone billing support (24 hours a day).
Billing support provides customer service for thousands of websites 24 hours a day, 7 days a week. You may contact us for all billing inquiries, technical problems with accessing/viewing website content, password assistance or just to cancel your membership.
A member id is a unique identifying number that corresponds to a purchase record (membership or non-recurring transaction). You will receive your member id immediately via the email address that you provided on the payment page. You should always maintain a record of your member id and should use this number in any correspondence with a billing support representative. With this number a billing support representative can view your purchase history, the time of purchase(s), the charge(s) made, as well as the payment information used for the purchase(s).
If you require a password to access a website for which you have purchased a membership, you may use our purchase finder to retrieve it. Your password was also emailed to you at the time of the purchase. If your password has ceased working please use the purchase finder to refresh it.
Please use the 'Find My Purchase' to cancel a membership. You will receive an email to the address you entered upon purchase confirming that your membership has been canceled and that you will no longer be billed. If you cannot use the form due to insufficient information, please contact us so we can locate your membership and cancel it.
Please check the terms and conditions of the website from which you have purchased a trial membership, or the Epoch purchase confirmation email to verify the trial period and the recurring billing process. Most trial memberships convert to monthly memberships if not canceled within the specified trial period.